Contacting Support

Help Desk

This online help desk can be accessed 24/7 and contains useful tutorials and instructions on how to use the system.

Click here to go to the main menu

Web Form

Click here to fill out a support request form

Live Support Chat  

Click on the Support button in the bottom right corner of any page and click on 'Live chat' (During office hours only)

E-mail  

[e-mail]

Phone

1300 824 855

Office Hours are Monday to Friday - 9.00 am to 5.00 pm Sydney time (Except Public Holidays)

Details to include

If you are an Educator or Centre Administrator:

Please provide as much information as possible, try to include your full name, centre name, best contact number & as much information as possible about your issue and the device you are using to access ChildCarers.

If you are a Parent:

Please contact the centre in regards to all enquiries about your child or your account access. Please use the support form above to contact us if you have a technical enquiry.